At Bhatt Surgicals O&P, we are committed to delivering high-quality orthotic, prosthetic, rehabilitation, and surgical products safely and efficiently. This Shipping & Delivery Policy outlines how orders are processed and delivered after they are confirmed.

Order Processing

  • Orders are processed after confirmation of the order and verification of all necessary details.
  • Standard products are generally processed within 1–3 business days.
  • Customized or made-to-order products may require additional manufacturing time depending on the product specifications.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Timeline

  • Delivery timelines vary depending on the product type, customization requirements, and delivery location.
  • Standard products are generally delivered within 5–10 business days after dispatch.
  • Customized prosthetic and orthotic products may require additional production time before shipment.
  • While we strive to meet the estimated delivery schedule, delays caused by courier services, weather conditions, natural disasters, or other unforeseen circumstances are beyond our control.

Shipping Coverage

Bhatt Surgicals O&P provides shipping services across India.

Delivery availability may vary for remote, rural, or restricted service locations.

Shipping Charges

  • Shipping charges, if applicable, will be communicated before order confirmation.
  • Additional charges such as taxes, duties, or special handling charges (if applicable) shall be borne by the customer.

Order Tracking

Once your order has been dispatched, shipment tracking details will be shared through Email, SMS, or WhatsApp (where available).

Customers can use the tracking information to monitor the delivery status of their shipment.

Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed due to an incorrect address, customer unavailability, refusal to accept the shipment, or any other customer-related reason, additional shipping or re-delivery charges may apply.

Damaged or Lost Shipments

If you receive a shipment that is damaged, tampered with, incomplete, or incorrect, please contact us within 48 hours of delivery with your order details and clear photographs or an unboxing video for verification.

In the unlikely event of a lost shipment, Bhatt Surgicals O&P will coordinate with the courier partner to investigate and resolve the issue as quickly as possible.

Changes to Shipping Policy

Bhatt Surgicals O&P reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice. Any revisions will become effective immediately upon publication on this website.

Contact Us

For any questions regarding shipping, delivery, or order status, please contact us:

Bhatt Surgicals O&P

Email: info@bhattsurgicalsoandp.com